Refund policy

🔹 Return and Refund Policy

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-returnable items

• Custom-made or personalized products
• Sale or clearance items
• Gift cards

 

Refunds

Once your return is received and inspected, we will notify you. If approved, a refund will be issued to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at

WhatsApp :+61406884368

Shipping Costs

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.

Contact Us

For questions about returns or refunds, please contact us at WhatsApp : +61406884368

 

🔹 退貨與退款政策

退貨

我們接受 收貨後 14 天內 的退貨申請。退回的商品必須保持未使用、原包裝完整，並與您收到時的狀態一致。

不可退換的商品

• 客製化或個人化訂製商品
• 特價或清倉商品
• 禮品卡

 

退款

我們在收到並檢查退貨後會通知您。若符合條件，退款將在 5–10 個工作日 內退回至原支付方式。

換貨

僅限商品有瑕疵或損壞時，我們才接受換貨。若您需要更換相同商品，請聯絡我們：

WhatsApp: +61406884368

運費

退貨運費需由買家承擔，已支付的運費不予退還。

聯絡我們

若有退貨或退款相關問題，請聯絡我們：

WhatsApp: +61406884368